Orders & Shipping

We process and ship orders from our fulfillment center in South Carolina. Most orders are fulfilled within 1-2 business days (Monday-Friday) after purchase, excluding all holidays. Processing time for pre-orders and backorders may take longer to ship.

Personalized product orders are shipped from Panama and are made to order. Please allow 2-3 weeks for products to arrive. You will receive a tracking number.

When your order has shipped, you will receive an email notification
from us which will include a tracking number you can use to check its
status. Please allow 48 hours for the tracking information to become

We offer free standard shipping on orders within the U.S. over $50 We offer international shipping to
100+ countries. For more detailed information, visit our shipping & returns page. 

The carrier may have placed it in a safe location so be sure to check all doors, porches, decks, mailboxes, and the garage. If you live in an apartment, we suggest you check your front desk or mailroom. Occasionally, carriers may mark a package as delivered when they are still in route. If you are unable to locate your package within 2-3 days of the expected delivery, please contact the shipping carrier. 

Yes! We currently offer international shipping to 100+ countries. For more detailed information, visit our shipping and returns page.

Depending on the value of your order (above $150) our delivery company may
request that you sign for your package. If you are unavailable, you can always
leave delivery instructions for your postal office or our carriers.

Returns & refunds

Unfortunately, we are unable to cancel your order once it has been placed. If you are unhappy with your purchase, you can return the order once it arrives. For additional details regarding our return policy, visit our Shipping and Returns page.

If you are not fully satisfied with your purchase, you may return or exchange any item(s) that are still in the original package and unworn within 15 days of purchase. Please visit our Returns page to begin the process or send us a quick message at Contact@traderbrock.com. When exchanging an item, we can only provide an exchange for the same item. We apologize in advance for any inconvenience

Returns are being delayed 2-4 weeks due to high volume and additional safety precautions taken by shipping carriers and at our return center. Refunds are issued once your return has been processed. You will receive an email from us once your return is received. You will also receive an email from us once your refund has been issued. It then generally takes 5-7 business days for the refund to reflect to your original mode of payment. If you have any additional questions regarding your refund, please reach out to Contact@traderbrock.com

Sale items, special orders, personalized or custom-made products, final sale merchandise, or products that are specified as not eligible for return in its description are final sale and cannot be returned. We do not accept returns from any pop-up shop purchases or purchases made through our third-party vendors

Quality & Care

For information on how to care for your purchase, visit our Quality and Care page. 

Our brass and chrome plated brass is nickel free. However, we do not consider our items nickel free because the base metal can carry traces of nickel.

Our earring posts are made of surgical steel or brass. Our brass posts are EU compliant which means they have little to no traces of nickel in them. 

Other Questions

Feel free to order an e-gift card here and it will email you the code as
soon as you check out. Feel free to forward the email if it is a gift!

This is a rare and unfortunate scenario, and we apologize
for that. However, your card may have been rejected due to a mismatch of the
billing address entered that may not match the address your bank has on file.
We recommend that you double check the details before purchasing to avoid your
card getting declined.

We offer promo codes to new customers or during exclusive offers. Promo codes run
during specific time periods. Please note that you can use only one promo code
per order. Sale items are excluded from promos as they are already fully
discounted, unless indicated otherwise.

Only one promo code can be used per transaction. If you are having troubles
with your promo code, you can reach out to our Customer Care team, and they can
help you by email at Contact@traderbrock.com

Unfortunately, once an order is placed, we cannot retroactively
apply promotion codes to any orders.

We accept online payment in a secure environment and take all major credit
cards along with the following additional payment methods: 

PayPal, Apple Pay and Google Pay

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Please contact our customer care team by email at Contact@traderbrock.com.